Export Customer Service
Ascom -
Maadi, CairoPosted 4 months ago33Applicants for1 open position
- 33Viewed
- 3In Consideration
- 28Not Selected
Job Details
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Job Description
- Coordinate with the sales team to receive customer needs and process purchase orders.
- Communicate with customers via phone, email, or in person for delivery planning based on received P.O.s.
- Respond promptly to customer inquiries and connect them with sales representatives.
- Receive and log customer complaints, initiate resolution in the system, and follow up until closure.
- Coordinate and follow up with production, quality control, warehouse, and dispatch teams for the agreed delivery plan (crusher and milled products).
- Work closely with the logistics team and contractors to ensure timely deliveries.
- Monitor customer orders and ensure successful on-time delivery.
- Maintain and update customer movement analysis reports.
- Manage and update the customs department on day-shift documentation for loaded containers.
- Handle customs documentation, reports, and modifications as required.
- Create PI (Proforma Invoices) on the ERP system and extract invoices.
Job Requirements
- Bachelor’s degree
- 1–2 years of experience
- Fluency in English
- Strong communication skills
