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Job Description
- Execute day to day tasks effectively and communicate progress with all stakeholders
- Experience in medical devices or dental labs is a plus
- Process milestones for the clients and maintain good communication
- Assist customers with setting up onboarding calls and product demos
- Promote the value of the products
- Upsell services and products with the brand image
- Promote value through customer success / sales department
- Review customer complaints and concerns and seek to improve the customer experience
Job Requirements
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
