IT Help Desk

Key Responsibilities
• Daily Customer Support (Level 1 & 2)
• Monitoring network performance, identifying and resolving network issues.
• Implementing security measures to protect the network from unauthorized access and cyber
threats.
• Managing network resources and bandwidth to ensure optimal performance.
• Installing, configuring, and maintaining operating systems on servers and individual
computers.
• Managing user accounts, permissions, and access rights to various systems and applications.
• Monitoring system performance and responding to system alerts and errors.
• Performing system backups and ensuring data integrity and disaster recovery.
• Applying security patches and updates to keep systems protected against vulnerabilities.

• Responding to user-reported issues and providing technical support for network and system-
related problems.

• Troubleshooting hardware, software, and network connectivity issues.
• Enforcing IT policies and ensuring compliance with relevant regulations and security
standards.
• Conducting thorough testing of integrated systems to identify and resolve any issues or bugs
that may arise during the integration process.
• Customizing integration solutions to meet the specific needs and requirements of the
organization.
• Monitoring the performance of integrated systems and optimizing them for efficiency and
reliability.
• Managing changes to integrated systems and ensuring smooth transitions during system
updates or upgrades.
• Coordinating and managing integrations with third-party vendors and external systems.
• Other Network & EDI support tasks