IT Help Desk Specialist
Dokki, Giza
IT Help Desk Specialist
Dokki, GizaPosted 12 days ago293Applicants for1 open position
- 44Viewed
- 34In Consideration
- 10Not Selected
Job Details
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Job Description
Job Title:
IT Help Desk Specialist
Department:
Information Technology (IT)
Reporting to:
IT Manager
Job Responsibilities:
1- Receive and respond to support requests via phone, email, or ticketing system.
2- Diagnose and troubleshoot hardware, software, and network issues.
3- Provide immediate solutions or escalate issues to Tier 2 support.
4- Install, configure, and maintain desktops, laptops, printers, and drivers.
5- Manage user accounts and access rights across systems.
6- Document all technical support activities and resolutions.
7- Provide basic training to staff on IT tools and best practices.
8- Monitor network security and ensure antivirus updates.
9- Support online meetings and maintain conference room technology.
10- Contribute to IT process improvements and system efficiency.
Job Requirements
- Bachelor’s degree in IT or related field.
- Minimum 1 year of experience in a similar role.
- Knowledge of Windows, MacOS, and Microsoft Office.
- Strong problem-solving and communication skills.
- Good English proficiency (spoken and written).
