Job Title:

IT Help Desk Specialist

Department:

Information Technology (IT)

Reporting to:

IT Manager

Job Responsibilities:

1- Receive and respond to support requests via phone, email, or ticketing system.

2- Diagnose and troubleshoot hardware, software, and network issues.

3- Provide immediate solutions or escalate issues to Tier 2 support.

4- Install, configure, and maintain desktops, laptops, printers, and drivers.

5- Manage user accounts and access rights across systems.

6- Document all technical support activities and resolutions.

7- Provide basic training to staff on IT tools and best practices.

8- Monitor network security and ensure antivirus updates.

9- Support online meetings and maintain conference room technology.

10- Contribute to IT process improvements and system efficiency.