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Job Description
Help Desk Specialist
- Provide first-level technical support to users by diagnosing and resolving hardware, software, network, and system issues.
- Maintain operational efficiency through timely and effective assistance.
Job Requirements
- Excellent problem-solving and analytical skills.
- Dealing with network devices (managed switches, Access point, etc.)
- Dealing with time attendance Devices.
- Dealing with different OS.
- Resolve end-user hardware, operating system, and software related problems.
- Strong ability to explain technical processes clearly to non-technical users.
- Perform regular maintenance and updates on IT systems.
- Monitor system performance and proactively address potential issues.
- Collaborate with other IT staff to resolve complex technical problems
- Maintain an up-to-date knowledge base of common issues and solutions.
