Operations Manager
ARPUPLUS -
Maadi, CairoPosted 1 year ago314Applicants for1 open position
- 41Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
- Leading and coaching high-performing operations’ team, fostering a culture of innovation, collaboration, and accountability.
- Develop and implement strategic initiatives to enhance operational efficiency, streamline workflows, and enhance service delivery.
- Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas for optimization.
- Participate in initiatives to optimize customer interaction channels, enhance self-service options, and implement innovative solutions to improve customer engagement.
- Build and maintain strong relationships with key and strategic accounts, serving as a trusted advisor and advocate for their needs and priorities.
- Collaborate with sales, marketing, and product development teams to gather customer feedback, identify opportunities for product enhancements, and drive customer success initiatives.
- Provide leadership and guidance to team members, setting clear expectations and goals for performance and professional development.
Job Requirements
- Bachelor’s degree in business administration, or related field.
- 3+ years of experience in operations management in a tech-based company, preferably in the health-tech sector.
- Demonstrated leadership abilities with a track record of successfully leading and motivating teams to achieve goals.
- Hands-on customer support and account management experience.
- Strong analytical and problem-solving abilities, able to identify opportunities for process improvement and drive operational efficiencies.
- Excellent communication, leadership, and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
