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Job Description
- Supervise all shipping operations, ensuring products are prepared, packaged, and shipped on time according to customer orders and schedules.
- Lead, motivate, and manage the shipping team, assigning tasks and ensuring adherence to safety and quality standards across multiple shifts
- Coordinate order picking, packing, and shipment to guarantee accuracy and punctuality.
- Review shipping documentation, such as bills of lading, shipping labels, and invoices, for accuracy and compliance with company policies and regulations.
- Schedule and coordinate shipping and delivery appointments with external carriers to optimize loading and transport efficiency.
- Oversee inventory in the shipping area, monitor stock levels, and communicate issues like backorders or shortages to the team.
- Manage returned goods processing according to company policies
- Verify shipments for accuracy—quantities, product conditions, and correct shipping addresses—before dispatch.
- Investigate and handle damaged goods cases, ensuring appropriate resolution such as replacements or claims.
- Track and report on shipping KPIs, including on-time shipping rates, order accuracy, and cost efficiency.
- Resolve shipping discrepancies or delays and implement corrective actions to improve processes.
Maintain detailed records of shipments, returns, and inventory movements; prepare reports for management review. - Ensure all shipping activities comply with company safety guidelines and legal regulations, including customs and hazardous materials handling.
- Identify and implement improvements to streamline shipping processes, reduce errors, and enhance fulfillment speed.
- Manage the shipping department budget and work with vendors to negotiate rates and secure cost-effective shipping solutions.
Job Requirements
- Bachelor’s degree or equivalent experience in logistics, supply chain, or related field.
- Minimum 3 years experience in shipping supervision or warehouse operations.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Proficient in shipping documentation and compliance regulations.
- Familiarity with inventory control and warehouse management systems.
- Ability to work under pressure and across multiple shifts.
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