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Job Description
Ensure consistency in attendance, cleanliness of the reception area, answering all calls, and providing accurate information on services, products, and promotions including appointments confirmations and re-confirmations
Job Requirements
- Be on time for shift and maintain consistent, regular attendance record.
- Accurately book, change and cancel spa appointments as requested.
- Acknowledge and greet everyone who enters and leaves the spa.
- Ensure that the check-in, check-out process is handled in accordance with Company’s Process.
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, Monthly Program and hours of operation.
- Document guest full information in electronic record accurately and as per customer’s official document.
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
