IT Help Desk Specialist
10th of Ramadan City, SharqiaPosted 10 months ago- 76Viewed
- 22In Consideration
- 49Not Selected
Job Details
Skills And Tools:
Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, etc. is preferred.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Provide technical troubleshooting, identify request type, diagnose and provide solutions, or escalate complex issues to the appropriate team as required.
- Resolving LAN and WAN network issues.
Monitoring and maintaining internet lines, antivirus software, and firewall incidents.
- Supporting the roll-out of new applications.
- Creating and updating IT data documentation if needed.
Job Requirements
- Bachelor of Engineering- Computer or Computer Science or any related field.
- Experience from 2 to 4 Years.
- Familiarity with both PC and Mac hardware and software.
- Deep knowledge of operating systems, Network equipment and, enterprise backup and recovery procedures, and system performance monitoring tools.
- General knowledge of IT infrastructure: Active Directory, DNS, DHCP, Switches, Routers, Firewalls.
CCNA & MCSA
