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Account Manager - E-Commerce

Full TimeRemotely during COVID-19
- Giza, EgyptPosted 1 month ago
13Applicants for1 open position
  • 13Viewed
  • 5In Consideration
  • 8Not Selected
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Job Details

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Job Description

  • Be the primary focal point of contact on our ecommerce platform
  • Help customers through email, phone, and chat to  make sure their needs are met or exceeded
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Liaise between the customer and internal teams

Job Requirements

  • Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology is a must
  • Proven experience 1-2 years in the same role.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Self-motivated and able to thrive in a results-driven environment

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