Customer Service Administrator
Eviva -
East New York, United StatesJob Details
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Job Description
- Customer Support: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Order Processing: Manage and process customer orders, including handling returns, exchanges, and cancellations.
- Data Entry and Record Keeping: Maintain accurate customer records, updating databases and logs as necessary.
- Issue Resolution: Investigate and resolve customer complaints, following up to ensure customer satisfaction.
- Communication: Work with other departments (sales, logistics, finance) to ensure customer needs are met.
- Reporting: Generate and maintain reports on customer interactions, feedback, and service metrics.
- Product Information: Provide customers with product details, pricing, and availability, as well as assist in product selection when necessary.
- Customer Satisfaction: Ensure a high standard of customer service and satisfaction by adhering to company policies and procedures.
- Administrative Support: Provide general administrative support to the customer service team, including scheduling, filing, and document preparation.
Job Requirements
Key Skills and Qualifications:
- Experience: Previous experience in a customer service or administrative role is preferred.
- Communication Skills: Strong verbal and written communication skills, with the ability to engage professionally with customers.
- Organization: Excellent organizational skills, with attention to detail and the ability to prioritize tasks.
- Problem-Solving: Ability to resolve customer issues efficiently, demonstrating patience and empathy.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software or databases.
- Time Management: Ability to manage time effectively and handle multiple tasks simultaneously.
- Teamwork: Strong team player with the ability to work collaboratively across departments.
- Education: High school diploma or equivalent (some roles may require a bachelor’s degree or relevant certifications).
Desired Attributes:
- Ability to remain calm and composed under pressure.
- A customer-focused attitude with a passion for problem-solving.
- Adaptability and willingness to learn new systems or tools as needed.
