Moderator & Operation Specialist

Manage and respond professionally to all customer inquiries across social media platforms (Facebook, Instagram, TikTok, LinkedIn, Twitter, etc.).

Handle private messages and comments to ensure excellent customer experience and brand reputation.

Organize and update customer data using CRM systems.

Prepare regular reports on customer inquiries, complaints, and response rates.

Coordinate with marketing and sales teams to convert inquiries into sales opportunities.

Monitor campaign performance on social media and suggest improvements.

Support daily operational tasks within the department.

Requirements:

Minimum 3 years of proven experience in social media moderation and customer service.

Solid knowledge of CRM systems.

Excellent communication skills in Arabic and English (written & spoken).

Ability to work under pressure and professionally handle customer complaints.

Real Estate industry experience is a strong plus.

Strong organizational and teamwork skills.

Benefits:

Professional work environment.

Career development opportunities.

Competitive salary + performance-based incentives.