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IT Specialist

Floortec
6th of October, Giza
Posted 4 months ago
207Applicants for1 open position
  • 20Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

About us:

  • "Novochem" is a factory for manufacturing and marketing chemical and petrochemical construction materials that used in building and construction industries and backed-by a group of companies and investors.
  • Our products are manufactured according to the most recent recognized standards worldwide with consulting of Egyptian and European Expertise.

About the job:

We're looking for an IT Help Desk Specialist to be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. knowledge about Windows Server, Firewall and security.

Responsibilities: 

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers from bad programs.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Job Requirements

  • BS degree in Information Technology, Computer Science or equivalent
  • Advanced troubleshooting and multi-tasking skills
  • Excellent diagnostic and problem solving skills
  • In depth understanding of diverse computer systems and networks
  • Giza residents are preferable. 

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