Customer Support & Logistics Exe...
Olam SVI -
6th of October, Giza
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Job Description
- Oversee the entire sales order lifecycle, from receipt to shipment, ensuring compliance with Customer Care guidelines and technical documentation standards.
- Provide support to customers and affiliates, addressing order requirements and escalating issues when necessary.
- Collaborate daily with customers, operations, and sales teams to facilitate smooth communication and problem resolution.
- Handle customer complaints, identify corrective actions, and ensure effective resolutions.
- Confirm pricing, inventory availability, and shipping schedules while managing transportation logistics and documentation for international orders.
- Co-ordinate invoices, debit/credit notes, notifications, and customer returns, ensuring accuracy in financial transactions.
- Coordinate cross-functional efforts to ensure timely order dispatch, delivery, and customer satisfaction.
- Maintain up-to-date customer records, including specific requirements related to contracts, packaging, labelling, and compliance.
- Navigate complex customer interactions with professionalism, ensuring prompt conflict resolution.
- Monitor and report key performance indicators (KPIs), including On-Time-In-Full (OTIF) metrics.
Job Requirements
- Bachelor’s degree in Administration, Foreign Trade, Marketing, or related fields.
- Minimum of 3 years of experience in a similar role.
- Upper-intermediate English proficiency.
- Strong knowledge of SAP and associated processes.
- Advanced proficiency in Microsoft Excel (ability to perform complex functions
- Results-oriented with attention to detail.
- Strong analytical, communication, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Preferably resident at Zayed or October.
