Bilingual Guest Relations Execut...
Mohandessin, Giza
Bilingual Guest Relations Executive (Spanish & English)
Mohandessin, GizaPosted 24 hours ago1 open position
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Job Description
- Communicate with customers before the tour to update pick-up timings and tour details.
- Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt.
- Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction.
- Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction.
- Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities.
- Monitor guest feedback and suggest improvements to enhance the guest experience.
- Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines.
- Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey.
- Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure.
- Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.).
- Keep accurate records of guest interactions, feedback, and any follow-up actions.
- Assist with preparing post-tour surveys and reports to gather insights for improving services.
- Ensure all bookings are processed in a timely manner, and maintain organized documentation.
- Promote the company’s brand values and services through professional and engaging communication with clients.
- Willing to relocate to the UAE during peak season and in accordance with the needs of the role
- Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.
Job Requirements
- A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
- A minimum of 1-2 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry.
- Previous experience in the tourism, hospitality, or related sectors is highly desirable.
- Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
- Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
- Fluency in English, both written and spoken, is essential.
- Fluency in Spanish, both written and spoken, is essential.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
- Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
- A collaborative team player with the ability to thrive in a dynamic and diverse work environment.
- Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
- Capable of relocating to the UAE during peak season as needed.
