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Job Description
- Assist in planning, organizing, and coordinating inbound tours for individual and group travelers.
- Communicate with clients to understand their travel preferences and requirements.
- Liaise with local suppliers, hotels, transport providers, and guides to ensure seamless tour arrangements.
- Prepare detailed itineraries, quotations, and travel documents for clients.
- Handle client inquiries, provide information about destinations, and offer travel advice.
- Support the reservations process, including booking accommodations, transportation, and activities.
- Monitor tour operations to ensure high-quality service delivery and client satisfaction.
- Address and resolve any issues or changes that arise during the tour.
- Maintain accurate records of bookings, payments, and client information.
- Collaborate with the sales and marketing team to promote inbound tour packages.
Job Requirements
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
- Fresh graduate or up to 1 year of relevant experience in the travel or tourism industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and commitment to delivering high-quality service.
- Proficiency in Microsoft Office Suite and CRM systems.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Customer-focused mindset with a passion for travel.
- Willingness to learn and adapt to new challenges.
- Fluency in English; additional language skills are an advantage.
