Hotel Reservations Agent
Winsome -
Nasr City, Cairo
Job Details
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Job Description
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
- Daily telemarketing with travel agencies.
- Coordinate DMC contracts & contracted hotels and manage the sales and close and open the availability according to each property commands.
- Uploading the rates in extranet.
- Enter the bookings for other OTAS hasn’t API with our platform.
- Selling and promoting reservation package with tour operator and tracking the payment.
- Providing support to customers who may need to amend or cancel a reservation.
- Providing support to clients who may need group reservation for all properties.
- Replies all emails requests are answered in a timely and efficient manner.
Job Requirements
We're actively looking for A #Reservation_Agent to immediately join us.
Location: - Nasr City - Cairo
Requirements:
-At least 1 Experience in same role.
-Graduates only
-Excellent communication skills
-English: good
-Males and females
Benefits
-Working hours: 8
-2 days off
-Social and medical insurance
-Work in rotational shifts and 2 days off
