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ODOO Technical Support Engineer \ Development Specialist

ALMuazae - New Cairo, CairoPosted 1 month ago
70Applicants for1 open position
  • 18Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Do you like solving bugs and finding solutions to help companies grow?
  • Do you like knowing being a detective and solving problems with code?
  • If you answered yes, then read below!
  • We are a startup company working with odoo in the FMCG sector. Odoo is the world's top open-source ERP SaaS software, and Development Specialists & Technical Support Engineers are key to our future success for our company.

Responsibilities:

  • Investigate Technical Issues (employee-reported problems and bugs)
  • Identify an issue’s root cause
  • Describe an issue’s symptoms
  • Quantify an issue’s scope and propose a solution
  • Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
  • Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
  • Acting as a technical advisor to our staff and strategic partners
  • Solving technical problems, demonstrating Odoo modules and services, and communicating clearly and effectively to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
  • Comfortable working with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments.
  • Document support ticket resolution and apply these fixes for customers.

Job Requirements

Qualifications and Requirements:

  • Bachelor's degree required - Computer Science or Engineering preferred
  • Creative thinker and strategic problem solver
  • Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
  • Familiarity with database concepts/scripting
  • Ability to communicate technical concepts clearly and effectively, both written and verbally
  • Demonstrate an affinity for SAAS products that handle CRM, Accounting, Inventory, Sales, and other software verticals

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