ODOO Technical Support Engineer \ Development Specialist

• Do you like solving bugs and finding solutions to help companies grow?
• Do you like knowing being a detective and solving problems with code?
• If you answered yes, then read below!
• We are a startup company working with odoo in the FMCG sector. Odoo is the world's top open-source ERP SaaS software, and Development Specialists & Technical Support Engineers are key to our future success for our company.

Responsibilities:

• Investigate Technical Issues (employee-reported problems and bugs)
• Identify an issue’s root cause
• Describe an issue’s symptoms
• Quantify an issue’s scope and propose a solution
• Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
• Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
• Acting as a technical advisor to our staff and strategic partners
• Solving technical problems, demonstrating Odoo modules and services, and communicating clearly and effectively to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
• Comfortable working with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments.
• Document support ticket resolution and apply these fixes for customers.