IT Support Engineer
GPS -
Heliopolis, Cairo
Job Details
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Job Description
- Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.
- Installing and configuring computer hardware and software.
- Prepare, maintain & troubleshoot desktops, laptops and MACs.
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, etc. is preferred.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Resolving LAN and WAN network issues.
- Monitoring and maintaining internet lines, antivirus software, and firewall incidents.
- Supporting the roll-out of new applications.
- Creating and updating IT data documentation if needed
Job Requirements
- Bachelor of Engineering- Computer or Computer Science or any related field.
- Experience from 2 to 3 Years.
- Familiarity with both PC and Mac hardware and software.
- Deep knowledge of operating systems, Network equipment and enterprise backup and recovery procedures, and system performance monitoring tools.
- General knowledge of IT infrastructure: Active Directory, DNS, DHCP, Switches, Routers, Firewalls
- CCNA & MCSA
- Strong analytical, diagnostic, and problem-solving skills.
- Very good in English
- Good communication ability, both written and verbal.
- Personable, professional demeanor.
