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Account Trainer

Sykes Enterprises - Maadi, CairoPosted 1 month ago
79Applicants for1 open position
  • 25Viewed
  • 9In Consideration
  • 16Not Selected
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Job Details

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Job Description

. KEY RESPONSIBILITIES

  • To update and develop TPDM modules as needed
  • Delivery of TPDM and other training modules as required
  • To collate and maintain records of all training undertaken within Cairo Office. 
  • This includes maintaining daily reports & collating weekly reports
  • To listen pro-actively to calls periodically and ensure that training is effective
  • To periodically take customer calls which will ensure current knowledge of issues
  • To conduct quarterly agent self-assessments within Cairo Office, analyse the results 
    & take needed action to fill gaps
  • To work in line with EMEA Training & Quality to achieve performance metrics
  • To be flexible, independent and innovative 
  • To be an escalation point for all matters related to testing and quality assurance
  • To manage trainings and continuous learning of Quality Assurance staff by means of 
    short courses, conferences, meetups, and nesting certifications
  • To Communicate with Quality and Training Supervisor - on a daily basis ,
    operations Managers and Supervisors – on a weekly basis , Remote sites and Client 
    on a weekly basis

Job Requirements

. EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
 

  • Fluency in the English language (C1)
  • Candidates should be qualified to University Degree level or equivalent
  • Training and/or Teaching experience would be a distinct advantage
  • Knowledge in Microsoft Office – Word/PowerPoint/Excel

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