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Job Description
Job Description
JOB TITLE: Portuguese Customer Support Representative
What’s in it for you?
- We believe in the more, the merrier, and that’s why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments.
- Our family thrives on: “we help people, one caring interaction at a time”. Your back is covered from induction day up until forever.
- Following our slogan: “Work, Learn, Grow”, we know you have some Career Goals for yourself and we save some of our plans for you!
- Do you enjoy building relationships? Do you enjoy supporting others? Do you enjoy teamwork?
- If Yes’s then what are you waiting for, apply now for a job at SYKES and start your career, become a trusted advisor for our global clients.
- We expect you to:
- Enjoy building relationships while helping your customers sorting out their queries.
- Be our clients’ service information guru
- Be an information research geek, using available resources
- Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary
- Be our clients’ monetary transaction consultant
- Be our clients’ problem solver
- Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures
- Send the issues that needs higher level of handling to next tiers to sort out your customers issues.
- Love working by the book, so that following procedures, standards and performance expectations wouldn’t be a great deal
- We, SYKES employees vow to protect:
- SYKES safety, security, and privacy programs
- SYKES' business operations, facilities, and physical and intellectual property
- We believe in:
- Respecting the letter and spirit of the law and other accepted standards of business conduct as reflected in SYKES's policies.
- The highest standards of professionalism
- SYKES policies on ethics and integrity
Job Requirements
- Super Traits we are looking for in you:
- Customer Focus
- Communication
- Composure
- Problem Solving
- Flexibility
- Superpowers we are looking for in you:
- Portuguese proficiency level B2
- Good understanding of English
- Portuguese proficiency level B2
- Good understanding of English