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Technical Support Engineer

Xceed Contact Center
Cairo, Egypt

Technical Support Engineer

Full TimeRemotely during COVID-19
Cairo, EgyptPosted 16 days ago
181Applicants for25 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times
  • Receive customer complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtime
  • Liaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation
  • Monitor customer satisfaction in term of responsiveness time and repair time to detect customer opinions and work on improvement plans
  • Maintain computer records and reports as directed such as trouble tickets, faults recovery documents, ensuring they remain accurate and up to date
  • Keep self-up to date with changes in technology affecting systems, equipment and procedures relevant to the role in order to maintain knowledge levels required to do the job

Job Requirements

  • Graduates of Computer Science and Engineering faculties
  • Max age is 27
  • CCNA Certificate is a must
  • CCNP knowledge (OSPF- MPLS- BGP) is a must
  • Males & Females
  • English must be Very good
  • Xceedes are not allowed to apply
  • Clear military status (Finished-Postponed-Exempted)

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JobsIT/Software DevelopmentTechnical Support Engineer