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Job Description
Job Purpose
We are looking for enthusiastic and professional individuals to join our frontline team! In this role, you will assist travelers, make their journey smoother, handle travel procedures, and communicate with clients and authorities with accuracy and professionalism. If you have excellent English, strong computer skills, and a passion for customer service, this is your opportunity to grow your career in the travel and tourism industry.
Responsibilities
- Welcome and assist customers and travelers in a professional manner
- Facilitate travel procedures and ensure accurate data entry and documentation
- Send data and reports to the concerned authorities via email
- Communicate with clients (in person, by phone, or email) to answer inquiries and resolve issues
- Handle emergency situations and solve problems promptly and effectively
- Coordinate with internal teams and external entities to ensure smooth workflow
Job Requirements
- Proficiency in Microsoft Office applications
- Fluency in English (spoken and written)
- Additional languages are a strong plus
- Professional appearance and excellent interpersonal skills
- High level of accuracy and attention to detail with the ability to work under pressure
- Strong communication and customer service skills
- Previous experience in travel & tourism companies, airports, or embassies is a strong advantage
