Customer Service Internship
Obour City, Cairo
Customer Service Internship
Obour City, Cairoposted 3 days ago34Applicants for1 open position
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Assist customers via phone, email, and chat, providing timely and accurate information about products and services.
- Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction.
- Document customer interactions and feedback in the CRM system for continuous improvement.
- Collaborate with cross-functional teams to address customer needs and escalate complex issues as required.
- Support the customer service team in daily administrative tasks and special projects.
- Participate in training sessions to gain a deep understanding of L'azurde’s product offerings and customer service standards.
- Follow up with customers to ensure their concerns are addressed and expectations are met.
- Maintain a professional and empathetic attitude in all customer interactions.
- Identify opportunities to enhance the customer experience and suggest process improvements.
- Assist in preparing reports and analyzing customer service metrics.
Job Requirements
- Minimum of 6 Months of relevant experience in customer service, support, or a related field.
- Excellent verbal and written communication skills in English; Arabic is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a remote team.
- Proficient in using computers and customer service software.
- Demonstrated organizational and time management skills.
- Positive attitude and willingness to learn in a fast-paced environment.
- Ability to handle confidential information with integrity.
- Flexibility to adapt to changing priorities and customer needs.
- Commitment to delivering exceptional customer experiences.
