Senior Field Service Engineer
Cairo, EgyptPosted 3 years ago1 open position
Job Details
Experience Needed:
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Salary:
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Job Description
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Completing Preventative Maintenance and field modifications. • Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Offer:
- Basic Salary + Competitive Commission + Allowances.
- Social Insurance.
Job Requirements
Skills & knowledge:
- Engineering bachelor’s degree (Preferably Biomedical or Mechatronics)
- Age maximum 30 years old.
- At least 2 years of experience in medical devices field.
- Ability to analyse the clients’ requirements.
- Good knowledge with Hardware and Software.
- Self-motivated, results-oriented with excellent time management, planning, and
Organizational skills.
- Good with Microsoft Office programs.
- Good command of written and spoken English language.
- Have a Car is a plus.
- Communication with the team and clients
- Knowledge of computer software and hardware
- Problem-solving abilities and analytical thinking
- Organizational skills and tasks management
- Attention to detail
- Ability to adapt to changing circumstances.
- Decision-making, problem resolution and creative thinking skills
- Attention to detail.
- Ability to multi-task activities with shifting priorities.
- Able to work productively in a pressurized environment.
- Ethical and trustworthy.
