Telesales Manager
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Job Details
Skills And Tools:
Job Description
Sales Strategy & Execution:
• Develop and implement telesales strategies to achieve business goals.
• Analyze market trends and customer needs to identify sales opportunities.
• Drive revenue growth by optimizing call scripts, sales techniques, and processes.
Performance Monitoring:
• Track and analyze team performance metrics (e.g., call volume, conversion rates, revenue).
• Conduct regular performance reviews and implement corrective actions if needed.
• Prepare and present sales reports to senior management.
Customer Experience:
• Ensure high standards of customer service and satisfaction.
• Handle escalated customer issues and resolve complaints effectively.
• Identify areas for improving customer interactions and implement best practices.
Collaboration:
• Work closely with marketing, product, and other sales teams to align strategies and campaigns.
• Provide feedback to the product team based on customer insights gathered during sales calls.
Process Optimization:
• Continuously improve telesales workflows and tools to enhance efficiency.
• Implement CRM systems and ensure accurate data entry and reporting.
Job Requirements
- Ready To Join Immeditae
Qualifications:
• Bachelor’s degree in Business, Marketing, or related field (preferred).
• Proven experience in telesales, with at least 3-7 years in a management role.
Skills and Competencies:
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
