Project Coordinator

Company Brief 

Milango provides digital community management solutions for closed communities. Using an ecosystem of technology suppliers and tailored UI/UX design, Milango delivers a seamless living experience to users and a data-driven engagement and management solution to developers. Milango currently serves leading residential and commercial institutions covering over 200,000 homes, 4 major business parks, 2 cities and the Pyramids of Giza, making it the largest proptech company of its kind in the region.

Job Profile & Description 

As a Project Coordinator at Milango, you will play a critical role in bridging the gap between clients, Account Managers, and Engineering teams. Your responsibilities will include documenting meeting notes, writing user stories in Jira, managing content uploads, handling the customer care inbox, and tracking project progress. You’ll be a key player in ensuring accurate requirement translation, timely project delivery, and high-quality communication across all stakeholders.

Duties & Responsibilities 

A. Client Request Documentation & User Stories 

• Attend client meetings and document structured, actionable notes
• Translate client needs into user stories with clear acceptance criteria
• Maintain well-structured documentation in Jira and update during sprint reviews 

B. Project Planning & Execution 

• Support Account Managers in project plan creation 
• Track milestones, dependencies, and deadlines 
• Provide regular status updates to internal teams and clients 

C. Coordination & Stakeholder Management 

• Facilitate internal syncs across Ops, Product, and Tech 
• Ensure engineers receive clear, actionable tasks 
• Escalate blockers as needed to Account Managers

D. Customer Care Inbox & Issue Tracking

• Own the customer care inbox, ensuring all tickets are resolved daily 
• Flag and escalate urgent issues within 2 hours 
• Add recurring issues to the backlog for review E. Content Management & Platform Updates 
• Upload and verify content updates on client apps 
• Test all changes before pushing live 

F. Sprint Meeting Notes & Backlog Management 

• Take detailed notes during sprints and update user stories accordingly 
• Ensure backlog is kept current with all client-reported issues 

G. Reporting & Documentation 

• Maintain updated client progress reports 
• Provide weekly reports to Account Managers and Head of Operations

Reporting

 ● Reports directly to: Account Manager / Head of Operations