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ERP Support Engineer

L'azurde for Jewelry
Obour City, Cairo
L'azurde for Jewelry logo

ERP Support Engineer

Obour City, CairoPosted 20 days ago
26Applicants for1 open position
  • 26Viewed
  • 2In Consideration
  • 24Not Selected

Job Details

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Job Description

  • Installing, configuring, and updating the ERP software and related components.
  • Providing technical support and troubleshooting ERP-related issues for users.
  • Maintaining user access, permissions, and data security within the ERP system.
  • Monitoring the performance of the ERP system and identifying potential issues.
  • Investigating and resolving system errors, software problems, and user access issues.
  • Implementing software upgrades, patches, and enhancements to the ERP system. 
  • Developing and generating reports, dashboards, and analytics from ERP data. 
  • Analyzing existing business processes and workflows within the ERP system to identify areas for improvement and optimization. 
  • Creating and maintaining clear documentation for the ERP system and its processes.
  • Providing training and support to users on how to effectively utilize the ERP system.

Job Requirements

  • 3-5 years of experience in database systems, ERP software, and related technologies. 
  • Knowledge of Infor and/or BAAN ERP systems.
  • Strong understanding of database systems, ERP software, and related technologies.
  • Ability to analyze and resolve technical issues efficiently.
  • Excellent verbal and written communication skills to interact with users and other stakeholders.
  • Ability to manage projects, timelines, and budgets related to ERP implementations and upgrades.
  • Understanding of core business processes relevant to the organization.
  • Proficiency in database administration (e.g., SQL Server, Oracle databases), including backup, recovery, and performance tuning.
  • Familiarity with server operating systems (e.g., Windows Server, Linux) and virtualization technologies. 

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