Customer Service Coordinator
PICO -
Zamalek, CairoJob Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
- Handling website official office page customers inquiries.
- Resolve and follow up customer compliant within 24-48 hours.
- Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
- Call center adherence.
- Customer Acquisition and retention through calling customers to remake orders or place new orders.
Job Requirements
- Bachelor's Degree.
- v. Good in English is a must.
- 2 years’ experience in customer service.
- V. Good in Microsoft Office.
- Customer management experience.
- Excellent people skills
- Coordination experience.
- Database management experience.
- Time management skills.
- Team work attitude.
