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Senior IT Help Desk Specialist

Orientals for Urban Deve... - Heliopolis, Cairo

Senior IT Help Desk Specialist

Orientals for Urban Development - Heliopolis, CairoPosted 19 days ago
268Applicants for2 open positions
  • 45Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Responsible for providing Reports on SLA compliance, Service Desk Metrics, and IT assets.
  • Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
  • Responsible for ensuring IT Service Desk staff coverage, call levels, and SLA compliance.
  • Carry out first-line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone, and via remote connection.
  • Monitor and check backups and backup routines to provide security of the data held.
    Ensure systems are kept up to date with patches and antivirus updates.
  • Handle the mail servers issues.

Job Requirements

  • BSc/BA in IT, Computer Science, or relevant field
  • Excellent communication skills
  • Proven 3-5 years of experience as a help desk or other Technical support role
  • Solid background in firewalls (Fortinet, Mikrotik...)
  • Solid background in cloud computing.
  • Ability to diagnose and resolve basic technical issues

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