Main Purpose : As a Collections Specialist, you will be responsible for managing and ensuring the timely collection of outstanding accounts receivables. This role involves issuing customer invoices, maintaining accurate records of financial transactions, and conducting follow-ups on overdue accounts to optimize our company’s cash flow and financial health.Responsibilities:Issue accurate and timely invoices to customers based on service agreements. Monitor customer account details for non-payments, delayed payments, and other irregularities. Follow up on, collect, and allocate payments while maintaining detailed and accurate records. Resolve billing and customer credit issues in collaboration with the customer service and sales departments. Engage with customers to clarify any discrepancies and negotiate paymen arrangements if necessary. Prepare aging reports and track the status of accounts and balances. Meet defined department goals and activity metrics. Maintain a comprehensive ledger by updating account status records and collection efforts. Report to management on collection activities and account status. RequirementsBachelor’s degree in Finance, Accounting, or a related field. Minimum of 2 years of experience in collections, accounts receivable, or a similar role, preferably in a B2B SaaS environment. Strong understanding of billing and financial concepts. Excellent communication skills, both verbal and written, with the ability to negotiate and resolve conflicts effectively. High level of accuracy, efficiency, and accountability. Proficient in MS Office and familiarity with accounting software. Demonstrated ability to work independently and as part of a team. Proactive and organized approach to problem-solving and time management. Experience with CRM and ERP systems. Familiarity with SaaS business models and their financial dynamics. Benefits About WalaPlus:WalaPlus, the leading provider of innovative employee well-being solutions in the Middle East, is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015, we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.In Saudi Arabia, we have made a significant impact, serving over 500 clients across all industries, including multinational corporations, government ministries, and SMEs. With more than 7,000 merchant partnerships and support for over 1 million users, we have become the go-to partner for organizations seeking to enhance loyalty and happiness.Expanding our reach, WalaPlus has recently entered the United Arab Emirates and Egyptian markets, aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.As pioneers in the industry, we have launched a range of innovative incentive products, including WalaOffer, employees’ exclusive discounts and offers; WalaOne, a comprehensive digital marketplace; WalaBravo, a recognition platform; WalaPioneer, an employee satisfaction surveying app; WalaActive, an employee wellness solution; WalaElite, an executive incentive program, with many more in the pipeline. These solutions have set new benchmarks for loyalty programs, equipping organizations with the tools to effectively engage, motivate, and retain employees at all levels, as well as delight customers.Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together, we will shape a future where loyalty and happiness thrive.