Service Desk Specialist

???? Join the Smart Technology Solutions Crew! ????Hey there, Future Tech Whizzes! ???????? Smart Technology Solutions is on the hunt for an IT Coordinator to join our band of merry tech enthusiasts! We're more than just a company; we're a fun-filled, dynamic bunch providing top-notch IT support services across the MENA region. With roots in Jeddah and branches reaching out to Riyadh and Africa, we're spreading tech joy everywhere!???? About Us:We're a lively team that believes in growing our own timber. Most of our senior squad started right where you might - in the junior ranks! We promise not only a job but a journey filled with learning, laughs, and lots of coffee. We value people who are passionate about growth, support, and, of course, top-tier customer service. If you're about embracing change with a smile and tackling challenges with gusto, then gear up to join us!Summary:Hop aboard the Smart Technology Solutions Express as our next IT superstar! ???? If you're a customer service ninja, tech support wizard, and a learning enthusiast who loves keeping calm under pressure, then you might just be the one! We need someone who's ready to dive into the digital deep end with a smile and a can-do attitude. Join us to make tech troubles a thing of the past and have a laugh while doing it!????️ Responsibilities: Your Daily Adventures???? Customer Service: Be the face of friendly tech support! Handle inquiries and soothe customer worries using our swanky tools like the TKT System, 3CX App, and good ol' Email.????️ Technical Support: Whip up solutions for all things tech! Provide top-notch assistance for configurations, setups, and the occasional IT exorcism. Whether it's onsite or emergency visits, you're there with bells on!???? Team Collaboration: Join forces with other IT champs to ensure all systems are BFFs and working in harmony.???? Monitor and Maintain: Keep a hawk eye on our service desk ticketing system. Track, log, and juggle those incidents and requests like a circus star!???? Learning and Development: Keep those skills sharp and shiny by staying updated on the latest and greatest in system and network engineering.???? Qualifications: What Makes You Tick???? Knowledge and Experience: Bring at least 6 months of battle scars and stories from the IT front lines.???? Be Willing to Learn: Got an appetite for new skills and tech snacks? We love that about you!???? Communication Maestro: Whether it's verbal jousting or poetic emails, you've got the golden tongue (or keyboard).???? Empathy Expert: Feel the vibe of the room, and connect with customers on a deeper level.⏲️ Time Management Pro: Juggle tasks like you're born to it. Tick tock, you're on the clock!????‍♀️ Calm Under Pressure: Keep as cool as a cucumber in a freezer during the IT infernos.???? Customer Satisfaction Guru: Leave customers grinning from ear to ear with your stellar service.???? Public Speaking: Got the gift of the gab? We'd love to hear it!???? Education and Certifications: Your Learning Loot???? Bachelor’s degree: in Information Technology or Computer Engineering.???? Certifications Galore: CompTIA A+, CompTIA N+, MD-102, MS-900. Collect 'em all!Our Core Values:DELIVER WOW THROUGH SERVICEEMBRACE AND DRIVE CHANGECREATE FUN AND A LITTLE WEIRDNESSBE ADVENTUROUS, CREATIVE, AND OPEN-MINDEDPURSUE GROWTH AND LEARNINGBUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATIONBUILD A POSITIVE TEAM AND FAMILY SPIRITDO MORE WITH LESSBE PASSIONATE AND DETERMINEDBE HUMBLE#WeSeeEqual at SMART:We celebrate diversity like it's the festival of the year! We're an equal opportunity employer with a kaleidoscope of brilliant minds from different walks of life. Ready to bring your unique sparkle to our galaxy?Our Core Values:???? DELIVER WOW THROUGH SERVICE???? EMBRACE AND DRIVE CHANGE???? CREATE FUN AND A LITTLE WEIRDNESS???? BE ADVENTUROUS, CREATIVE, AND OPEN-MINDED???? PURSUE GROWTH AND LEARNING???? BUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATION????‍????‍???? BUILD A POSITIVE TEAM AND FAMILY SPIRIT???? DO MORE WITH LESS???? BE PASSIONATE AND DETERMINED???? BE HUMBLE???? Our Vision:We are the wizards of tech, providing Extremely Trusted & Fun Technology solutions! Our mission? To exceed expectations with a human touch. We're a close-knit family dedicated to supporting our Team, Partners, and Clients. Covering the Middle East and Africa, we aim to dominate IT Services for small and mid-sized businesses with our one-stop-shop solutions. Ready to join us on this exhilarating ride?So, if you're brimming with enthusiasm, skills, and a dash of humor, send us your application! Let's make the digital world a better, smarter place together! ????????????