Key Responsibilities:

• Provided first tier of support and troubleshooting.
• Dealing with incoming issues day to day in a professional manner over IT Ticketing system, Especially “Spiceworks”.
• Follow up the Enrollment processes and the Modifications through the MDM solution.
• Advise, train users on appropriate action and how to use different types of systems.
• Responding in a timely manner to service issues and requests. 
• Follow up with users in a daily basis to make sure their computer systems are functioning properly.
• Acting as a vocal point between the users and the concerned teams internal the IT departments.
• Install, configure, troubleshoot, diagnose, and resolve problems all of MS Windows, Linux OS, WPS, MS office, Outlook. 
• Install, configure, troubleshoot, diagnose, and resolve computer applications. 
• Install, configure, troubleshoot, diagnose, and resolve IT equipment’s (laptops, Tablets, Multifunction Printers, Camera’s,  VOIP IP Phones).
• Diagnose, troubleshoot, and resolve technical problems with LAN and WAN.
• Solid knowledge of remotely applications (TeamViewer, Any desk, etc.). 
• knowledge of EDR, Antivirus, Backup, Maintenance, Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE). 

Working in a teamwork and Sharing knowledge with team colleagues.