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Job Description
- First line support for the users
- Answer staff questions in person and via phone and email on all company supported applications.
- Troubleshoot desktops, laptops, IP phones, printers and networks problem.
- Perform hardware and software installations.
- Working Knowledge with the AD, Domain Controllers, File Servers, 365 Environment
- Respond to users Tickets and requests
- Make sure to follow the IT process
Job Requirements
- BSC of engineering or computer science
- CCNA/MCSA is an advantage
- Microsoft windowsWin10 and Win11.
- Office 2019, and Office 365.
- LAN, WAN troubleshooting.
- Good analytical skills for troubleshooting various applications
- Antivirus and antispyware software awareness
- Working knowledge with Manage Engine Ticketing /Inventory System
- A working knowledge with switches, routers, firewalls fundamentals.
- A working knowledge with AD, DNS, DHCP.
- A working knowledge with Microsoft infrastructure
- Understanding of Network, Voice and Security basics
- Provide support to staff on all company supported applications.
- Troubleshoot computers/users’ problems and determine source
- Work according to the IT guidelines
