A SALES ASSOCIATE is an ambassador of the Maison, in charge of welcoming every guest.He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.A Client Relationship OwnerDelivers exceptional Customer Service and Takes pride in Developing long-term relationshipsIs aware of CRM targets and actively engages in all actions to reach themImplements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows his/her portfolio of customers, and in particular the VVICs and VICs he/she handlesAn Omnichannel Business PartnerHas at heart to offer excellent customer service and delivers strong business performanceUses all omnichannel services available to grow salesIs aware of store and individual sales and KPIs targets and actively engages in all actions to reach themActively completes trainings and participates in all commercial activities set by the SM/ASM /HOConsistently works to achieve given sales, KPIs and CRM targetsIs aware of local trading environment and competitors’ activitiesAn Operations Excellence SupporterEnsures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managersProactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all timeImplements all guidelines related to store and BOH management and participates in inventoriesSupports after sales clients and follows up to ensure impeccable after sales serviceComplies with established Richemont policies and standards