Join one of the leading Translation & Localization Companies in the world! Future Group Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now!Job Description:Answering internal customers' inquiriesInvestigating and resolving customer complaintsProviding technical support Escalating customer issues to supervisors or managementIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationKey Requirements:Bachelor's degree in translation, Business, or a related field.1-2 Years of experience in Customer Service.V.good English level.