Chief of Staff/Executive Assistant - Freelance, Remote

Department: Support & LeadershipLocation: Global+Compensation: $7.00 / hourDescriptionAbout the ClientAn e-commerce brand consolidator that acquires and scales beautiful, multi-channel consumer brands across Shopify, retail, and Amazon. Led by experienced founders and operators with multiple exits and top-tier credentials, they specialize in turning complex situations into durable growth. They partner with visionary entrepreneurs to accelerate adoption and build lasting brands.Why does this role exist?As the portfolio scales, the Brand Manager (CEO of a brand) needs a Chief of Staff to own operations, scheduling, and cross-functional execution so leadership can focus on high-level growth. This role turns strategy into organized, on-time delivery across logistics, finance/admin, customer experience, and creative workflows—removing bottlenecks, closing loops, and keeping the operating cadence tight. The goal is to create leverage for the Brand Manager by proactively handling day-to-day tasks and ensuring initiatives move from plan to done.The Impact you’ll makeOperations & LogisticsManage relationships with 3PL partners; oversee shipments, restocks, and freight coordinationTrack inventory levels, complete monthly inventory inputs, and reconcile data with 3PL reportsCreate, manage, and revise Purchase Orders (POs) for customers and 3PL; liaise on order statusesShip products via Shopify and ensure order accuracy and timely fulfillmentExecutive Enablement & Program ManagementOwn the Brand Manager’s calendar, priorities, meeting prep, and follow-upsSet up one-to-one meetings with direct reports and coordinate cross-functional meetingsTranslate goals into tasks/timelines in Notion or a task tool; monitor progress and surface blockersProvide weekly operational updates and KPI snapshots to keep leadership informedFinance, Admin & Information ManagementCreate, manage, and revise customer invoices; follow up on late paymentsComplete vendor onboarding docs: credit apps, engagement letters, CC and insurance formsMaintain Google Drive and Notion with proper naming conventions and organized foldersHandle one-off research, supplier communication, and general administrative supportCustomer Experience & Product OperationsMonitor Instagram comments/DMs; triage, reply or escalate; re-post tagged storiesManage product complaint intake; summarize issues and produce Product → Solution reportsRun product surveys, collate insights, and recommend CX/product improvementsHelp cultivate a community for high-LTV customers to delight and surprise themCreative & Content CoordinationSource/coordinate UGC and track creative flow across stakeholdersCreate simple mockups and assets using AI/design tools; update pamphlets, sell sheets, and marketing materialsResearch topics for blog/content; prepare briefs for collaboratorsMaintain content libraries so brand assets remain current and accessibleSkills, Knowledge and ExpertiseRequired:Shopify admin experience (order processing, shipping, basic catalog/admin tasks)Hands-on experience with task management tools (e.g., Notion, Asana, Trello)Proven operations/logistics support, including 3PL coordination, inventory tracking, POs, and invoicingExcellent written and spoken English; confident communicator with suppliers, partners, and customersAbility to work Monday–Friday, 8:00 AM–5:00 PM Eastern Time (40 hours/week)WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Extreme organization, prioritization, and multitasking; you bring order to moving partsProactive ownership: you fill in gaps, anticipate needs, and close loops without hand-holdingStrong administrative and communication skills; crisp documentation and follow-throughGoogle Workspace (Drive, Sheets, Docs, Calendar) and Slack proficiencyInformation management (file taxonomy, naming conventions) and basic accounting admin (invoices, payment follow-up)Social moderation (Instagram) and content coordination; familiarity with AI content tools/Canva is a plusYou should apply if…You thrive in fast-paced, scaling environments and love turning strategy into actionYou’re comfortable with ambiguity, escalate blockers early, and take pride in getting things doneYou enjoy wearing many hats—from logistics and admin to CX and light creative coordinationYou care about details, communicate clearly, and keep leaders focused on the highest-value workWhat to expect...Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating systemWorking Hours:40 hours per weekMonday - Friday: 8:00 am - 5:00 pm (Eatern Time)Compensation:$7 per hourNo benefits package includedBenefits