Client relation officer

Client Relations Officer
About CoinMENA

CoinMENA is a crypto-assets trading platform licensed and regulated by the Central Bank of Bahrain (CBB) and Dubai's
Virtual Asset Regulatory Authority (VARA).

On CoinMENA, investors can buy, sell, send, receive, and store digital assets
safely and securely, as well as deposit and withdraw in their local currency.

Through competitive fees, high liquidity, and
an educational approach, CoinMENA aims to be the simplest and most trusted digital assets platform in the region.

Role Overview

As a Client Relations Officer, you will serve as a key liaison between our organization and our clients, ensuring exceptional
service delivery and maintaining positive relationships.

Your role is vital in fostering client satisfaction, addressing
inquiries, and resolving issues promptly and effectively.

Duties And Responsibilities

Address inquiries and requests from potential and existing clients, effectively communicating their needs to the
relevant teams.
Manage new client inquiries via email and WhatsApp in a timely manner.
Follow established procedures to escalate unresolved issues to internal teams.
Cultivate trust and build lasting relationships with clients.
Introduce new products to both existing and new customers.
Collect user feedback on products and services, providing valuable insights to our business and technology
teams.
Actively promote products and services to the public, contributing to ongoing market success.
Conduct product testing to gauge client interest before launch.
Provide support to various teams as assigned.

Skills

Client Focus: Ability to understand client needs and deliver personalized solutions to enhance satisfaction and
loyalty.
Relationship Management: Skill in building and maintaining positive relationships with clients and stakeholders.
Problem-Solving: Capacity to identify issues, analyze root causes, and implement effective solutions to address
client concerns.
Adaptability: Ability to adapt to changing client requirements and business priorities while maintaining a
client-centric approach.
Team Collaboration: Capability to collaborate with internal teams to ensure seamless delivery of services and
resolution of client issues.
Attention to Detail: Commitment to accuracy and precision in managing client accounts and documentation.
Resilience: Ability to remain calm and composed under pressure and effectively handle challenging client
interactions.
Continuous Improvement: Willingness to seek feedback, learn from experiences, and implement improvements
to enhance the client experience.
Results Orientation: Focus on achieving measurable outcomes and driving continuous improvement in client
relations processes and outcomes.

What We Offer

A competitive salary package, and performance-based bonuses with employee stock options.
A globally distributed team, with a diverse team and inclusive culture.
The opportunity to impact the financial aspect of millions of people in the region.
Collaborative and feedback-driven culture.
Opportunities for professional growth and development.
The chance to be part of an innovative company at the cutting edge of the crypto industry.