Food & Beverage Assistant Manager

Job DescriptionJob ScopeTo display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow colleagues in order to support Farah strategy and valuesTo represent and promote Farah in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all guests and colleaguesEngage each guest as a unique individual and listen attentively to their requestsAdhere to all emergency procedures, ensuring guest safety and participate in an evacuation if necessaryTo monitor and take necessary steps to ensure that health and safety standards are regarded as a priority at all times order to ensure the guest`s safety and an enjoyable experienceTo listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends in order to continuously improve and exceed guest expectationsTo provide assistance for special events when needed, and to assist in the preparationsTo manage emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company propertyTo help achieve department and company objectives, action plans and key performance indicatorsTo continually seek methods to control operating costsTo prioritize tasks and projects according to their relative urgency and importanceTo manage a team of Team Leaders and their respective front line colleaguesTo monitor staff attendance and work ethicsTo schedule breaks and if required, rotate colleagues fairly in order to increase productivity and maintain their wellbeingTo deliver job specific training and competency testing to colleagues or nominate them for training in order to equip them with the necessary skills, knowledge and attitude to perform their job effectivelyTo conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growthTo coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance and Identifies and encourages colleagues to take up development opportunities and maximize their potentialTo entertain, engage and empower colleagues in order to reduce turnover and increase retentionTo plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague developmentTo openly communicate appropriate and useful information through various channels to include department meetings and briefingTo ensure departmental policies, procedures and performance standards are being implemented and maintained throughout the outletsTo ensure any broken or damaged equipment is reported and monitored effectivelyTo review accuracy of any checklists and records completed in their areaTo ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking actionTo participate in daily operations alongside their colleagues setting a positive exampleTo set high quality standards for their personal outputTo attend training and development programs in order to promote personal and career growthTo bring team members together and coordinates team activitiesTo promote a sense of collective ownership for the success of the team and companyTo manage food and beverage inventory, ordering and stockingTo perform other duties as requiredTo develop services and products across the departmentTo actively seek ways to maximize the revenue and per cap of the outletTo be considered in this job, you must have:Essential3 years’ experience in the food and beverage or related professional areaMinimum 2 year of supervisory experienceHigh levels of respect and integrityExcellent organizational skillsExcellent verbal communication skillsLeadershipDetail orientatedProblem solvingEfficient team playerFlexibility and enthusiasmDesirableItalian language is advantageDiploma in Hotel and Management or HospitalityFood Hygiene and HACCP Certificate