Job DescriptionCompany DescriptionDiscover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.Job DescriptionDay to day, your responsibilities will include but not be limited to:Effectively handle guest complaintsAssist with rostering, taking into consideration forecast, wage cost, staff requests etcEnsure staffing levels are adequate for the next service period, making adjustments to the roster where necessaryEnsure there is enough mis en place for serviceEnsure beverage cost is maintained to budgetReport any shortages in equipment to the managerConduct staff training including induction, product knowledge etcCounsel staff if not performing to the Outlet's standardsAttend and actively participate in necessary meetingsBe able to take charge of the outlet/area in the absence of the ManagerDaily stock orderingFlexibility to work in all F&B areasQualificationsYour experience and skills include:Previous experience with senior responsibilities in Food & Beverage Service.Strong leadership skillsEffective time management, communication and problem solving skillsFlexible to work early or late shifts, weekends and public holidays.Capacity to work well under pressure.