Employer: Sindalah Island, NeomSindalah is a premier island destination for yacht owners, the wealthy, and exclusive getaway seekers in a unique relaxed yet vibrant atmosphere. Sindalah aims to capture the spirit of glamour, exclusivity, and luxury to create a destination renowned for its vibrant and exquisite ambiance, glamorous experiences, and exemplary standards.Destination Island for the ultra-high-net-worth Saudi and International community is holding a few upscale to ultra-luxury resorts, a beach club, a yacht club, a golf course, and clubhouse, serviced apartments, and much more.The brightest minds in the world are coming together to build a better future; a dream where, as citizens of the future, we are adding significant value to our environment and the world beyond NEOM.And you have an opportunity to become a part of this amazing project!Location: Sindalah Island, Saudi ArabiaContract: 12 monthsJoining date: within one month (once documents are ready)Working hours: 6 days weekly, 9-10 hours per day including 1 hour breakPosition: Host/ Guest RelationsSalary: 8,750 SAR (2330 USD)Company Provides Accommodation Transportation Airplane tickets Medical insurance & life insurance Annual leave Public Holidays Duty Meals UniformRequirements High School Diploma; hospitality certification is a plus. Over 5+ years experience within a major hotel group/hotel management company in the capacity ofGuest Services Customer Service or Hotel Front Desk/Concierge Services Excellent interpersonal, written, and verbal communication skills, with the ability to communicate inEnglish (mandatory), Arabic (preferred), And Other Languages (preferred) Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making Track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with theability to work flexible hours, including weekends and holidays Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Experience with ticketing and booking systems is a plus. Strong sense of responsibility and professional presentation. Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks. Ability to handle cash and digital transactions accurately. Ability to work in a fast-paced environment. Familiarity with hospitality industry standards Strong attention to detail. Excellent customer service skills.Key Responsibilities Interact with guests in a friendly and professional manner, making them feel comfortable and valued. Accommodate guests according to their needs, ensuring guests have a seamless journey. Ability to adapt quickly to changing event dynamics, guest needs, and technology advancements. Provide information about facilities, services, and amenities available in the venues, or along thejourney. Coordinate with other stakeholders and team members to ensure a seamless guest experience andjourney. Assist guests with their arrival experience, including any handling of luggage, or guide them to theluggage transfer team. Capable of managing multiple conversations and inquiries simultaneously with efficiency andaccuracy. Manage hotel and experience bookings for guests, as well as booking transfer and ferry tickets to/from Sindalah Island. Provide information about schedules, fares, and services to guests. Assist guests to seating areas, take or prepare food and drink orders, clear and set tables, and servefood and beverages (where applicable) Handle cash and digital transactions and operate the ticket booking system. Ensure all transactions are completed accurately and efficiently. Respond to guest inquiries, special requests, and complaints in a timely and professional manner,finding the most appropriate means of escalation if a situation needs further attention. Remain calm and composed in high-pressure situations, such as emergencies or dealing with upsetvisitors, effectively resolving issues or escalating them appropriately. Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah. Maintain a clean and organized working space as assigned. Perform other duties as assigned by management.