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Job Description
Office Coordinator - Full-time, 40 hours/week EST | $650-1200/month
About Prime Scoop: Growing American pet waste removal company launching toward national expansion. Clean, professional service for busy pet owners.
Role Overview: You'll be the operational backbone handling day-to-day coordination as we launch and scale.
Key Responsibilities:
- Customer Service: Handle all inquiries, bookings, complaints via phone/email/text
- Scheduling: Coordinate service appointments, route optimization, reschedules
- Team Coordination: Manage field staff schedules, communicate daily routes
- Administrative: Invoice processing, payment follow-ups, basic bookkeeping
- Marketing Support: Social media management, review responses, lead tracking
- Quality Control: Follow up with customers, handle service issues
Requirements:
- Excellent English (written/spoken) - you'll represent our brand
- 3+ years customer service experience
- Strong organizational skills, detail-oriented
- Comfortable with pet/cleaning industry (not squeamish)
- Available 8 AM - 5 PM EST consistently
- Experience with scheduling software preferred
Growth Opportunity: As we expand nationally, this role would naturally grow into regional management.
Job Requirements
- Minimum of 2 years of experience in office coordination, administration, or a related field.
- Proven ability to manage multiple tasks and priorities in a remote work environment.
- Strong organizational and time-management skills with keen attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in office software and collaboration tools (e.g., Microsoft Office, Google Workspace, Slack, Zoom).
- Demonstrated problem-solving abilities and proactive approach to challenges.
- Ability to work independently and as part of a remote team.
- Experience supporting management and administrative functions.
- Strong interpersonal skills and a customer-service orientation.
- Flexibility to adapt to changing priorities and business needs.
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