Outbound Customer Support Executive

DescriptionDescriptionDubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.Job PurposeAs an outbound customer support executive'' you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfullyKey ResponsibilitiesMake calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficientlyEngage in active listening with callers, confirming or clarifying information and diffusing angry clients, as neededDemonstrate dubizzle products to the client tailoring the best offer/package based on their need and budgetElaborate dubizzle’s payment portfolio finding the best payment solution relevant to the client ensuring successful payment processingBuild lasting relationships with clients based on trust and reliabilityUtilise software, scripts, and tools appropriatelyUnderstand and strive to meet or exceed call center metrics while providing excellent and consistent customer serviceMake sales or recommendations for products or services that may better suit client needsTake part in training and other learning opportunities to expand knowledge of the company and its positionAdhere to all company policies and proceduresAbility to conduct market research surveys with buyers or sellersCollect data about consumers, competitors, and market conditions.Building rapport with clients over the phone to ensure the survey completion within the required timeCapturing the information via company CRM so information can be processed correctlyRequirementsQualifications:Bachelor’s degree in business administration, or any related field or equivalent certification.Experience:At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service1 year of call center customer service experience is preferredKnowledgeUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to effectively communicate with members and prescribers while managing multiple software systemsAbility to work a flexible work scheduleProficient in Microsoft Office Suite (Word, Excel, PowerPoint). SkillsExceptional customer service, active listening, and verbal and written communication skills, and professional phone voiceExcellent problem solving skillsMulti-tasking abilitiesPatience when handling tough casesStrong time management and decision-making skillsSelf-disciplined and resilient, able to handle rejection and maintain a positive attitudeBenefitsA fast paced, high performing team.Comprehensive Health InsuranceLife InsuranceRewards & RecognitionsLearning & Development opportunities#dubizzleegypt