Client Manager

Want to be a part of our team?Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.Working at NTTA Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.ResponsibilitiesClient ownership and relationship builderTake primary responsibility for the client and act as internal client owner within assigned accountsManage and grow relationships to drive expansion and renewals across all solutions and servicesResponsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownershipLead the business conversations at C-levelBecome the reliable point of contact to further strengthen relationshipsClient and industry expertGain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business valueMaintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trendsCollect and analyze data to learn more about the client and the industry in which they operateOwning the sales processCollaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closurePartner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on timeWork closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targetsUse NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insightsDevelop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholdersMaintain a pipeline of leads on Salesforce.comDeal structuringCreate comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals. Lead business negotiations for contracts ensuring deals are risk-free and profitableClient retention and expansionMinimize churn and maximize retention in assigned accountsLand, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teamsActively search for expansion opportunitiesKnowledge, Skills, And Attributes RequiredGood knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so onClient-centricity coupled with problem-solvingStrong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the clientAbility to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is keyNatural team player – ability to coordinate and liaise with delivery teams across multiple business areasQuick learner to understand any new solutions that are ready to take to marketCustomer value management and understanding profitability and ratios of clientsA strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plansAbility to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given. Required ExperienceYou will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts. Proof of structuring large, multi-year profitable contractsDemonstrate the ability to build strong relationships with clients across all levelsStrong experience in networking with senior internal and external people in the specialist area of expertiseExperience in managing the entire sales process, contracting process, and legal implications of a dealRequired Qualifications And CertificationsA post-graduate type degree such as Business Administration or similar would be advantageous. Skills SummaryBusiness Acumen, Resource Optimization, Sales Pursuits, Structuring DealsWhat will make you a good fit for the role?Knowledge in sales management coupled with a good understanding business, sourcing, and technology market. Strong interpersonal, teamwork and communication skills. Passionate, strong initiative, self-driven with commitment to succeed. Ability to work in a fast-paced environment. Excellent problem solver with a positive approach and a genuine desire to understand and support the customer’s business objectives. Excellent negotiation and ability to close sales. Excellent communicator (written, verbal, presentation) with the ability to present concepts and articulate business value in a clear concise manner#dimensiondatacareersWorkplace type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category