Duty Manager (Female)

Company DescriptionWe are far more than the world wide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. By changing the concept of real luxury, giving a new meaning to the holiday concept and provides a unique experience.Job DescriptionReliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.What You Will Be DoingLead and supervise the day-to-day hotel operations to ensure service standards are followed with friendly and engaging serviceSupervision of lobby services including concierge, ensuring guest arrivals and departures are as efficient as possibleHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsEnsure employees are informed daily about priorities to personalise servicesDaily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield. Be smart, well groomed and maintain a friendly and cheerful disposition all the times.Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel’s security personnel.QualificationsYour experience and skills include:Service focused personality is essentialPrevious experience in a similar leadership role is a must, luxury experience is an assetPrior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an assetStrong interpersonal and problem-solving abilities and the ability to lead by exampleExceptional communication skills, both written and verbal. Knowledge of a second language is an assetValid and current First Aid + CPRIs familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitudeFamiliarity with all Front Desk and Cashiering functions. First name *This field is required. Last name *This field is required. Email *This field is required. Phone *This field is required. Resume *. We accept .pdf, .doc, and .docx formats.The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a mustBy clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *This field is required.Thank you for applying!Good luck!