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Digital Account Manager

Influence Communication - Maadi, Cairo

Digital Account Manager

Influence Communication - Maadi, CairoPosted 18 days ago
27Applicants for3 open positions
  • 11Viewed
  • 4In Consideration
  • 1Not Selected

Job Details

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Job Description

  • Communicate and build rapport with clients to promote maintaining/acquiring them as retainers
  • Collaborate with all internal teams to fulfill clients’ queries
  • Elaborately brief internal teams to ensure that the strategies, objectives, and plans set for clients are well-communicated
  • Collect the data needed in order for internal teams to carry out the execution of needed outputs (AKA briefs)
  • Preserve the records of each client separately in case needed in the future
  • Resolve clients’ complaints in the most efficient way possible (for both clients and team members)
  • Coach, direct, and assess the reporting account executives and communicate their assessments to the client servicing manager
  • Develop the needed knowledge about clients’ services/products
  • Set up regular meetings (preferably twice a month) to discuss in-depth details with clients
  • Keep clients updated with progress (through emails, calls, presentations, etc.) and deliver their desired outcomes in a timely fashion and within budget
  • Negotiate and close deals in a cost-efficient manner (both internally and externally)
  • Pitch the company’s services and products for prospects/potential clients
  • Act as a final quality assurance step before sending final deliveries
  • Develop thorough account plans for each handled client

Job Requirements

  • Excellent command of English.
  • Excellent communication skills.
  • Excellent management skills.
  • Digital account management experience is a must.
  • 2 to 4 years of proven experience as a digital account manager.

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