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Job Description
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Analyze market trends and stay up-to-date with industry developments
- Meet or exceed monthly and quarterly revenue targets.
Job Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with MS Office (particularly MS Excel and MS Powerpoint)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proven ability to structure strategic ideas into insightful and appealing presentations
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills.
- Excellent English fluency (writing and speaking)
- BA/BS degree in Business Administration, Sales or relevant field
- Ability to work night shifts and travel for projects.
- Events Management background is a plus
