Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Manage team of customer support
Job Requirements
- Minimum 3-5 years' experience in a call center environment.
- Minimum 2 years of experience as a senior position
- Excellent in Arabic and English written and spoken
- Bachelor’s Degree.
- Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests
- Capable of understanding customers’ problems and direct them in the right channel.
- Experience in Travel Agency is plus
The benefits we offer you:
- Very attractive package
- Overnight allowance
- Fully-paid training
- High chance to get promoted as you'll be joining our very first waves
Work hours:
- Rotational shifts, rotational days off
- 9 working hours including a 1-hour break
