Call Center Agent - Order Taker
Nasr City, Cairo
Call Center Agent - Order Taker
Nasr City, CairoPosted 22 hours ago6Applicants for10 open positions
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Job Details
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Job Description
- A call center agent, or CSR, will act as a liaison.
- Provide product/services information and resolve any emerging problems that our customer. accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls.
- Generate sales leads *optional*.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- 2 day off.
- rotational shifts.
- 8 working hours + 1 hrs break.
Job Requirements
- Males only.
- Very good command of Arabic and English (oral and written).
- Leadership Skills.
- Applicants should be based in Nasr City or nearby areas.
- Previous experience in restaurant customer service is required, preferably in the Gulf region.
- A Bachelor's degree is a must.
