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Chat Support Agent

Alarabia Group
10th of Ramadan City, Cairo
Alarabia Group logo

Chat Support Agent

10th of Ramadan City, Cairoposted 1 month ago
63Applicants for1 open position
  • 42Viewed
  • 4In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Provide real-time customer support via online chat platforms.
  • Answer customer inquiries regarding products, services, and policies.
  • Troubleshoot and resolve customer issues efficiently and effectively.
  • Guide customers through website navigation, account management, and purchasing processes.
  • Document interactions accurately in the customer relationship management (CRM) system.
  • Identify and escalate complex issues to appropriate internal teams when necessary.
  • Maintain a high level of customer satisfaction through professional and empathetic communication.
  • Collaborate with team members to share knowledge and improve support processes.
  • Stay updated on product changes, service updates, and company policies.

Job Requirements

  • Excellent written communication skills with strong grammar and spelling.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in using chat software and CRM systems.
  • Customer-centric attitude and a passion for helping others.

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