Chat Support Agent
10th of Ramadan City, Cairo
Chat Support Agent
10th of Ramadan City, CairoPosted 20 days ago55Applicants for1 open position
- 12Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide real-time customer support via online chat platforms.
- Answer customer inquiries regarding products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Guide customers through website navigation, account management, and purchasing processes.
- Document interactions accurately in the customer relationship management (CRM) system.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Collaborate with team members to share knowledge and improve support processes.
- Stay updated on product changes, service updates, and company policies.
Job Requirements
- Excellent written communication skills with strong grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficiency in using chat software and CRM systems.
- Customer-centric attitude and a passion for helping others.
